NE-Lincoln

They went above and beyond to make sure the process went smoothly and everything happened in a efficient timely manner. Very warm and professional!

Nyla Nguyen (processor) and Keshav Timsina (loan officer) were exceptional in their respective role. I have been working directly with my Mortgage company to refinance my home. After having to and fro communication with one of the loan officer at Rocket on rate updates and the way to save some money, finally the loan officer messaged me saying that I am simply wasting her time. It was very frustrating. Then I have been advised to try with loan factory. I get connected with Keshav and explained him the need of refinancing. He stepped up and explained all the process and possibility on saving few bucks and the trend of interest rates. Keshav offered me the best rates and started working on my loan. Keshav is very patient and walked me through step by step. At the same time, Nyla Nguyen the loan processor was very expert and knowledgeable in processing the loan. She was very active in communication giving each and every updates on the loan. Nyla picked up my phone every time when I can call despite of her busy schedule and answer all my questions. Working with Keshav and Nyla was my great experience and they are dedicated to make the customer happy. I am very happy to refer anyone who really needs great service for loan approval. Thank you Keshav and Nyla for all the hard work you do to approve my loan with competitive interest rates.

Minh and steve is the best,, they help me everything.. thank you so much !

Thank you for helping me with my loan. I really appreciate your support and guidance throughout the process. Your team made everything easy to understand and handled the paperwork efficiently, which made the experience smooth and stress-free. I’m truly grateful for your professionalism and excellent service.