NE-Lincoln

I just got my loan refinanced through Loan Factory. I gave them a five-star rating because I satisfied their work very much, particularly, the loan officer: Wei Tang. He is very knowledgeable and professional. I got what he told me at the beginning. He helped me a lot during the loan processing and we got the refinance done earlier than I expected!

Second time to refinance with Loan Factory and very happy. Don Diep and Nami is my loan processor this time. all great and excel in customer, were also especially wonderful, responsive, patient and helpful in every way along the process. We have referred families and friends and strongly recommend this great company to everyone. He did an excellence job. Very fast response, clearly explain to all my questions. I strongly recommend Loan Factory. We recently refinanced our home with Loan Factory, office in San Jose, California. The whole experience was above and beyond our expectation. It truly was a 5 stars +++ rating for Good quality, Good value, Professional, Responsive and Customer Care.

Loan Factory helped me accomplish something huge—getting my first home—and I’m genuinely grateful. From day one, Lena Le was responsive, clear, and on top of every detail. She explained the process in a way that was easy to understand, stayed proactive with updates, and made sure I always knew what was happening and what the next step was. What stood out most was the speed, communication, and professionalism. Any time I had a question, I got an answer quickly, and I never felt like I was chasing anyone down. The loan process can be stressful, but Lena and the Loan Factory team made it smooth and straightforward. If you’re looking for a lender that treats your purchase like it matters, delivers great service, and follows through—I highly recommend Loan Factory and Lena Le.

Lena is 1 of the best agent I dealt with. Friendly and care, also wanted to shout out Marcus.

Great service. They explained everything is great detail, and they helped me to get a great deal.