VA-Fairfax

Recently, we worked with Hannah Nguyen to secure a loan for our new home, and we couldn’t be more grateful for her help. Initially, we started with the builder’s preferred lender because they offered certain “discounts.” However, the process was extremely slow and frustrating. The loan officer took a long time to respond, and it felt like they assumed we needed them more than they needed us as a customer. After weeks of delays and multiple follow-ups from our agent, we were eventually told that we did not qualify—right when we were approaching our closing deadline. At that point, I reached out to Hannah to see if she could step in and help. She immediately said no problem and got to work right away. Despite the very tight timeline, Hannah moved quickly and efficiently. She worked on our application during odd hours and even texted us later in the day to request documents so her team could keep things moving. Her assistant, Tyler Ngo, was also outstanding—very responsive, organized, and on point. Every time we submitted documents, Tyler promptly let us know whether they were sufficient or if anything additional was needed. Once everything was complete, he would quickly confirm that the documents had been submitted and were under review, which gave us a lot of peace of mind during a stressful time. We are extremely pleased that we turned to Hannah for help when we did. I would highly recommend Hannah Nguyen and Tyler Ngo to anyone looking for a reliable, hardworking, and responsive loan team.

I had a fantastic experience working with Hank and Greg. From start to finish, the team was professional and incredibly accessible. Hank, in particular, was on top of every detail—following up with me almost daily regarding action items and keeping me fully informed on our progress. What really stood out was their commitment to my bottom line. Even before closing, Hank managed to save me $500 on the appraisal just by being diligent and selecting a different appraiser. Greg and Hank secured the best possible interest rate and kept my out-of-pocket closing costs lower than anyone else could. If you want a team that is proactive and truly looks out for your interests, look no further.

I cannot recommend Lucy and Ann highly enough! This is the second property we have purchased with their assistance, and once again, they exceeded all expectations. Their expertise, speed, and dedication ensured our loan was funded exactly on time. They made a complex process feel seamless and stress-free. If you are looking for a professional team that delivers results, look no further!

Loan factory did refinance and I was happy with their effort. I will recommend them to my friends

Don and Leo were professional, knowledgeable, and incredibly helpful throughout the loan process. They made everything stress-free, and the process was completed exactly as promised. Highly recommended!