WA-Renton

Not gonna lie, they made the impossible possible

Buying a home is supposed to be stressful, but somehow this team made the entire process feel so smooth and reassuring. From the very beginning, we felt like we were in good hands. Everything moved faster than expected, communication was clear, and every detail was handled with such professionalism and care that we genuinely had less to worry about and could actually sleep peacefully at night lol. Huge appreciation to Ethan, who truly went above and beyond for us. He was incredibly responsive, thoughtful, patient, and you could really tell how much effort he put into making sure everything went smoothly. No question ever felt like a bother, and he always made us feel supported and informed every step of the way. And a special shoutout to CEO Thuan as well — great leadership truly shows through the team. You can tell the level of professionalism, care, and efficiency comes from strong leadership and excellent training. That kind of culture is hard to find, and it made such a difference in our experience. This team is knowledgeable, experienced, and genuinely cares about the people they help. We’re beyond grateful for how seamless they made such a huge milestone in our lives. Couldn’t have asked for a better team to go through this journey with!

Great experience working with loanfactory! Definetely refer friends to loanfactory.

We recently had a loan completed by Loan Factory and they delivered what they promised initially. We want to thank Matt Hang & Norah Pham for their help with our loan. They were very professional and responsive during the loan process. We will definitely come back and refer family and friends to Loan Factory for our mortgage/refinance.

I had a great experience working with my loan officer-Teena Nguyen and Percy Vo, throughout the entire home financing process. From the beginning, they were knowledgeable, responsive, and very patient in answering all of my questions. They clearly explained each step, making what could have been a stressful process feel smooth and manageable. Communication was excellent—they kept me updated regularly and made sure I understood all my options before making decisions. Their attention to detail and commitment really helped everything stay on track, leading to a timely and successful closing. I truly appreciate their professionalism and dedication, and I would highly recommend them to anyone looking for a reliable and trustworthy loan officer.