NC-Charlotte
Tel: (800) 567-8869
Email: info@loanfactory.com
Address: 1213 West Morehead Street, Ste 500, Unit #3, Charlotte, NC 28208
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
State licenses:
- SC: None
Shonna Nelson
Loan Officer | Branch Manager
Email: shonna.nelson@loanfactory.com
Phone: (407) 967-6923
IN-NMLS: 855105
Google Reviews
This team was great with texting and email communications. Took additional time to arrange a conference call to explain initial closing disclosure line by line to make sure we understood every item, fees, credits, charges, etc. Looking forward to working with the same group for future refinances, purchases.
Minh and Steve from Loan Factory were amazing throughout my home loan process. They were responsive, patient, and always made sure I understood every step. Anytime I had a question, they were on it immediately with clear answers and solid guidance. They made the whole experience smooth and stress-free. Highly recommend working with them!
Vivek is an outstanding loan officer who was incredibly flexible and attentive to all our requirements. He helped us secure the right interest rate and provided the best available options. We truly appreciated his support and would be happy to work with him again in the future for any refinancing needs.
Excellent job!!!
I had an amazing experience working with Loan Factory. Eddie Truong was incredibly helpful, friendly, and patient throughout the entire process. He always took the time to explain everything clearly and made sure I understood every step. Thanks to Eddie and the team, my loan process went smoothly and stress-free from start to finish.
Their professionalism, quick responses, and genuine care for their clients truly set them apart. I’m extremely satisfied and highly recommend them to anyone looking for a smooth and trustworthy mortgage experience!
Choosing Minh as our loan officer and real estate agent is one of the smartest decisions we ever made when it comes to buying a house. This is our third home. Minh understands the assignments, the psychological aspects of an older Vietnamese generation, he proceeded to communicate with my mother in such a respectful manner, concise and effective way. He was always on top of communication, escalation, and put his client’s interest primarily. He went beyond to secure the best benefit for us and save every dollar for us. Buying a home is always stressful, but doing so with Minh makes ALL PROCESS lighter and quicker. He never made a single mistake with our documents, and never delayed a response, despite having the busiest schedule. He humbly said he is just doing his job, but I honestly don’t think we could have been able to accomplish this home purchase easily without him and his team.