NC-Charlotte
Tel: (408) 933-3124
Email: info@loanfactory.com
Address: 1213 West Morehead Street, Ste 500, Unit #3, Charlotte, NC 28208
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
State licenses:
- SC: None
Shonna Nelson
Loan Officer | Branch Manager
Email: shonna.nelson@loanfactory.com
Phone: (407) 967-6923
IN-NMLS: 855105
Google Reviews
What a wonderful team to work with! I will definitely work with them again on all my future mortgage needs. Special thanks to Leo for working so hard handling my complicated file. You rock!!
This is the good company the service is excellent
Working with Loan Factory was an incredible experience thanks to the phenomenal team of Luke and Natalie. They made the entire mortgage process seamless, stress-free, and incredibly efficient from start to finish. Natalie secured an unbeatable, highly competitive market interest rate for me while explaining every loan option with absolute clarity. Luke kept me informed at every single milestone and moved with impressive speed to lock in that great rate. They navigated complex paperwork with complete ease, proving themselves to be highly responsive, patient, and detail-oriented. Both professionals routinely went above and beyond to save me money while ensuring I felt completely supported throughout the journey.
I came back to Loan Factory again after a couple of years, and I’m really glad I did. From start to finish, the team was friendly, responsive, and genuinely cared about helping us through the loan process. Matt and Ethan were especially wonderful to work with — they helped me with all of my questions and took the time to explain every concern I had in detail. They were always patient, knowledgeable, and made sure I fully understood each step of the process, which gave me a lot of confidence and peace of mind.
What stood out most was their positive attitude and willingness to help with anything we needed. They stayed responsive throughout the entire process and were able to close our loan on time, making everything feel smooth and stress-free. Overall, it was a truly positive experience, and I sincerely appreciate all of their hard work and support.
Doing this loan with Thanh was an absolute piece of cake. She handled it so well, I could not worry about it much.