TX-Houston

The best loan officer. Thank you Loan Factory team, special Ann and Lucy for helping me on my closing loan. Highly recommend

I had an amazing experience working with Loan Factor, and I can’t say enough good things about the team that helped me — Leo, Natalie, and Jason. From beginning to end, they made the process smooth, clear, and stress-free. Natalie was the first person I worked with, and she did a great job explaining everything in a way that made sense. She was informative, kind, and truly made sure I felt comfortable and confident as we got started. Jason, her assistant, was super responsive and always quick to follow up, keeping communication flowing and making sure nothing slipped through the cracks. But I especially want to give a big shoutout to Leo, the loan processor. Leo was phenomenal — organized, proactive, and always ahead of the game. He kept everything moving efficiently, always took time to explain where we were in the process, and made sure no detail was overlooked. His level of professionalism and consistency really stood out, and I always felt like I was in good hands thanks to him. Altogether, this team made what could have been a complicated experience feel easy. Their communication, coordination, and overall care made a huge difference, and I’m genuinely grateful for how well they handled everything. If you’re looking for a team that knows what they’re doing and treats you like a priority, I highly recommend Loan Factor — and especially Leo, Natalie, and Jason!

I had an amazing experience working with Loan Factor, and I can’t say enough good things about the team that helped me — Leo, Natalie, and Jason. From beginning to end, they made the process smooth, clear, and stress-free. Natalie was the first person I worked with, and she did a great job explaining everything in a way that made sense. She was informative, kind, and truly made sure I felt comfortable and confident as we got started. Jason, her assistant, was super responsive and always quick to follow up, keeping communication flowing and making sure nothing slipped through the cracks. But I especially want to give a big shoutout to Leo, the loan processor. Leo was phenomenal — organized, proactive, and always ahead of the game. He kept everything moving efficiently, always took time to explain where we were in the process, and made sure no detail was overlooked. His level of professionalism and consistency really stood out, and I always felt like I was in good hands thanks to him. Altogether, this team made what could have been a complicated experience feel easy. Their communication, coordination, and overall care made a huge difference, and I’m genuinely grateful for how well they handled everything. If you’re looking for a team that knows what they’re doing and treats you like a priority, I highly recommend Loan Factor — and especially Leo, Natalie, and Jason!

Recently I closed on my house, and I want to thank my loan officer, Natalie Nguyen, and my processor, Leo Tran. Their professionalism, dedication, and expertise made the entire process smooth. Natalie was incredibly knowledgeable and patient, guiding me through every step of the financing process. Leo was equally amazing, handling the processing with remarkable efficiency and accuracy. He kept me informed throughout the process, ensuring all documents were submitted and reviewed in a timely manner. Thanks to Natalie and Leo. I couldn’t be happier with their service and would highly recommend them to anyone looking for a professional, reliable, and friendly team for their mortgage needs.

My experience was a great one!!! Keenan went all out to make sure this is possible. I will surely come back with my friends and family for sure