CA-Westminster

Five-star service! Don, Evelyn, Fonata are incredible loan officers who went the "extra mile". Their level of dedication is truly rare; they went above and beyond, available after hours and on weekends to make sure our loan was approved in record time of less than 3 weeks. Their energy and dedication are second to none. Highly recommended for anyone looking for a seamless, fast loan process!

Don Diep and Nami Nguyen are amazing! They are very knowledgeable of the entire loan process. They stayed on top at every stage and made sure everything was done correctly so that my closing could be completed on time. They were very patient in helping me understand all the details and what I needed to do since this was my first home purchase and everything was new to me. They were strong advocates on my behalf. I couldn't ask for a better team to help me with my mortgage!!

Buying my first home was a dream I never thought would come true so quickly, but thanks to Mrs. Van Pham, Loan Officer at Loan Factory, it became a reality. I actually found her randomly on Facebook after I posted about looking for a loan officer. To my surprise, she reached out to me right away at midnight, called me, and we applied for a pre-approval loan together. By the next morning, I was already approved — an unbelievably fast turnaround that gave me confidence from the very start. From that moment, she guided me through the entire process with quick responses, proactive support, and genuine care. In just 20 days, I went from pre-approval to closing. Mrs. Van Pham didn’t just handle the loan process; she also connected me with a great realtor who helped me secure a beautiful home in Fullerton at a very good price. Her professionalism, attention to detail, and commitment to her clients deserve more than 5 stars — I would gladly give her 6 stars if I could. Now, holding the keys to my first home, I feel immense gratitude and happiness. I truly appreciate Mrs. Van Pham’s help in making this dream come true.

Very quick process and friendly

We would like to express our sincere appreciation to Don and Dean for their outstanding professionalism and efficiency in assisting us with our home loan process. Their expert guidance and prompt support were instrumental in securing our loan approval within a remarkably short timeframe. We are truly grateful for their dedication and exceptional service.

Thank you so much Matt's team for helping us on this file.