We’re looking for an experienced Call Center Manager with a mortgage background to build, manage, and scale our call center operations. You'll ensure leads are routed instantly and accurately to the right loan officers — improving speed and conversion across the board.

Key Responsibilities

• Build and lead a tech-enabled mortgage call center
• Optimize lead distribution for real-time routing
• Monitor lead flow and agent performance
• Hire, train, and coach high-performing agents
• Collaborate with tech, marketing, and sales teams
• Track KPIs and drive continuous improvement
• Ensure compliance with lending regulations
• Be a hands-on leader — ready to engage customers and close deals

Qualifications

• 3+ years as a licensed mortgage loan officer
• 2+ years in a call center or lead routing environment
• Proven ability to scale lead operations and improve conversions
• Experience with CRM and call center tools (e.g. Five9, Velocify, Salesforce, etc.)
• Strong leadership, coaching, and communication skills
• Analytical mindset with the ability to translate data into action
• Data-driven and tech-savvy

Bonus Points

• Experience with national lenders/brokers
• Knowledge of TCPA, RESPA, and lead compliance
• Familiarity with lead routing algorithms

What You’ll Get

• Competitive salary + performance bonuses
• Key role in shaping the future of mortgage sales
• Access to 2,000+ LOs and cutting-edge tech
• High-growth, high-impact opportunity

📩 Apply Now